Recently we responded to a call from the Eastern Municipal Water District in the city of Perris, California when there was a water main burst. The burst went unnoticed for about 4-5 days because the owners were out of town and in that time was able to cause significant damage to two of the nearby residences. The damage was extensive, so much so that it took 8 days just to dry out one of the homes. We also discovered that at least one other company in the area was not taking good enough care of the equipment that they were bringing into your home, another reason that you should trust American Emergency Restoration and Reconstruction Services.
The water caused such significant damage to one property that we had to spend the next 5 days just cutting out the walls and removing 3 inches of mud that was present throughout the entire floor of the house. Since the water sat for so long, mold damage was present in the home as well. To begin the process of drying and restoring this house, we had to remove every item from the house that was damaged and document each with a photograph. We then have to begin drying out the house, which because the water had been soaking the property for so long, took about 8 days just to dry out.
The water was able to spread onto a second property adjacent to the previously mentioned home. On the second property, most of the damage was concentrated on the sheds that were in the owner's backyard. Like we had to in the other property, we had to remove every item from those sheds and label them so that each item is accounted for and documented with a photograph. Our next step was to remove the 3-6 inches of mud that covered the property owner's driveway.
One interesting thing that we learned on this job is that we were not the first company that was called out to take care of the job, we were called out when another company could not take care of the job that was asked of them, and also caused odor problems when they did do some work. When we showed up to the job, the homeowner asked us if the use of our dehumidifier was going to cause a “smell”. We told the homeowner that there should not be a smell when using a dehumidifier. The homeowner then told us that the “other guys” that were there before had used their dehumidifier and it caused a musty/moldy smell. We inspected their equipment and it was very dirty and not well-maintained. At American Emergency Restoration and Reconstruction Services we clean all of our equipment every time that we use it, and our equipment is maintained regularly. We believe that we should not be bringing in the germs and bacteria that are cleaned out of other people's homes, into your home!
Our team at American Emergency Restoration and Reconstruction Services is located in Riverside, California and serves the surrounding cities and counties as well. We take care of your disasters, big or small, and we work to get you and your family back into your home or business as quickly as possible. We take great pride in our work and treat your home with the best care possible, and unlike some other restoration companies, we invest a lot of time and money into the upkeep and and cleanliness of our equipment.