I spoke with the owner of the company today (Steve Watson), who apologized for the inconveniences and service provided. The company is currently in process of redoing the clean up. Steve also is not charging us for the job.
American Emergency Restoration & Reconstruction Services has a lot of integrity. They took ownership and handled things very professionally. I would use them again as well as recommend their services.
AMAZING COMPANY!!! Our Kenmore dishwasher had a faulty part that had leaked for 2-3 months before we realized all the water and mold damage. I called American Emergency Restoration and had Anthony calling me back within 10 minutes. He came right out and spent close to 2 hours going over all the details of the process for mold remediation. He spent the time examining every inch of the kitchen. He was so thorough and absolutely put my mind at ease. He even came back on a Friday evening to do a small containment around our infected counters free of charge. He was concerned for our health and wanted to be sure we were taken care of. We had three companies come out for estimates and he was by far the best. He's very personable, very patient, and very thorough. Anthony kept in very close contact with me via text, email and phone. The crew that did the remediation was awesome too. Super nice, very clean and did a fantastic job. I'm recommending AER to everyone!!! Having water damage and mold issues is so extremely stressful and an exhausting journey, this company made the whole process literally painless. I'll definitely be calling them if we have any other issues. You rock Anthony!!! Thanks for taking such great care of our family and our home!
Fast, complete work. Steven and his boss Bobby did a fantastic job when the AC condenser leaked all over the master bedroom closet and the one the baby sleeps in. Steven has been coming every day to check on the progress, take moisture readings and adjusting the fans accordingly. Will only need a minimal amount of repair to put both closets, carpets and baseboard back to normal. Highly recommend this company. Call them first.
I am a property manager and deal with mitigation companies like this one frequently. In a world of promises that go unfilled, this company exceeded our expectations. Responsive, professional and courteous. Our job was completed on time with a professional crew. The work is beautiful. Bobby was always communicating fantastically to make sure the job got done on time and to our satisfaction. Anthony also helped when I needed a quick question answered. You don't see this kind of service anymore!!!! Thank you for a job well done!!
The above picture is what I came home too from a short vacation and it looked as though a bomb was set off in our home. Worse yet, the entire house was completely flooded. Two hours out from my home, upon receiving notice of a potential problem. I contacted AMERICAN RESTORATION and they had already begun the process of extracting water as we arrived in the drive way. Yes, they are extremely responsive and ready at any time of the day or night to assist you with remedying your problem as well. I highly recommend AMERICAN RESTORATION as your immediate and technologically advanced company for your emergency situation, including, but not limited to, flooded water extraction, fire and smoke damage, mold, odor control, sewage cleanup, reconstruction services and much more. I will provide progress on this operation as time goes on, so remember, AMERICAN RESTORATION!
The above picture is what I came home to from a short vacation and it looked as though a bomb was set off in our home. Worse yet, the entire house was completely flooded. Two hours out from my home, upon receiving notice of a potential problem. I contacted AMERICAN RESTORATION and they had already begun the process of extracting water as we arrived in the drive way. Yes, they are extremely responsive and ready at any time of the day or night to assist you with remedying your problem as well. I highly recommend AMERICAN RESTORATION as your immediate and technologically advanced company for your emergency situation, including, but not limited to, flooded water extraction, fire and smoke damage, mold, odor control, sewage cleanup, reconstruction services and much more. I will provide progress on this operation as time goes on, so remember, AMERICAN RESTORATION!
I had a customer with a slab leak, that ruined the tile and created a serious mold hazard. Bobby had a tech out the next day, and got started on the remediation quickly, efficiently, and at a reason cost.
Top notch service. My wife and I had a leak in our roof from all the recent rain. We noticed a musky smell for the past few weeks. Anthony and Angel came all the way from Riverside to investigate the problem. They found inconclusive evidence of mold and suggested simply fixing the small spot on my ceiling. I really appreciate their honesty and am glad they didn't try to sucker us into unnecessary work.
Making an appointment with Bobby was really easy. Anthony was kind enough to fit into my hectic schedule. Being Asian I really appreciated them wearing blue shoe booties inside my house.
I had an emergency situation in which I called at 4:30pm on last Friday. Severe water leak that ran threw 2 floors of the house. Not only did the owner answer my call but he also had his crew at the house after hours to start the drying process. His prompt response was a life saver. So glad I chose this company for the job!
This review is long overdue my service was done back in September/October. Had over 200 gallons of water that already smelled really bad under my home it was kitchen drain so one can imagine. (Luckily I have a raised foundation) no damage to my home, however, the smell was unbearable. Anthony and his partner (Latino guy) did an amazing job. Thank you for this great service. They also did a follow up to make sure it dried and cleaned up correctly. Hopefully, I don't ever have to use them again, but I am happy this company is here just in case. Prices are also very reasonable. Anthony was very approachable and I am glad his partner was there to explain everything to my Spanish speaking parents as well. I did have two other companies come out but they said it was a lot of damage and they made it seem it was impossible to clean/fix.
I am very grateful for this company for their Integrity, customer service, and for the Latino gentleman who was the one to actually do the work. Makes me so proud that our people are such hard workers. (I mention he was Latino because another company and another race didn't want to go under the house because there were lots of spiders)